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Employment Division Work Permit Unit (under the aegis of Ministry of Labour, Human Resource Development and Training)

Customer Charter


OUR COMMITMENT TO YOU

  • Being fair to those who rely on our services
  • Being efficient and professional in our services
  • Being helpful and courteous at all times
  • Being accountable for what we do
 

OUR CORE VALUES

With you as our customer, we endeavour to practise the following core values:
 
  • Integrity:we are guided by the highest standards of professional ethics
  • Innovativeness: we are always looking for new ways to do things better
  • Quality:we are result-oriented and committed to provide the best services to our customers
  • Teamwork:we foster teamwork and the sharing of information and resources
  • Timeliness:we are responsive and strive to meet targets
 
WHAT WE EXPECT FROM YOU
 
  • Always be courteous to our staff
  • Give us accurate information, fill in the forms correctly and submit all supporting documents
  • Inform us of any change in address, or any other relevant information
  • Seek advice from us if you are in doubt about how to fill in application forms